As of Thursday, April 1st, Cluster C SPOE will be known as First Steps of North East Indiana. We will have new contact information. Please do not use these numbers or email addresses before April 1st! :)
Main Phone Number: 260-207-5799
Toll-Free Phone Number: 1-877-494-5115
Main Fax Number: 260-478-4850
Toll Free Fax Number: 1-877-494-5116
Staff email addresses:
Amanda Merchant - SC - amerchant@awsusa.com
Brittni Tubbs - SC - btubbs@awsusa.com
Patricia Gutierrez Rojas - SC - projas@awsusa.com
Shelly Stucky - IC - sstucky@awsusa.com
Tywandaya Moore - SC - tmoore@awsusa.com
Rachel Wilson - SC - rwilson@awsusa.com
Clarissa Scheumann - SC - cscheumann@awsusa.com
Angela Gehring - SC - agehring@awsusa.com
Stephanie Haverstock - SC - shaverstock@awsusa.com
Oneida Rodriguez - AA - orodriguez@awsusa.com
Jen Dembickie - SC - jdembickie@awsusa.com
Becky Pulling - SC - bpulling@awsusa.com
BrieAnn Armstrong - AA - barmstrong@awsusa.com
Amanda Hinkle - AA - ahinkle@awsusa.com
Katie Blosser - LPCC - kblosser@awsusa.com
Kimberly James - IC - kjames@awsusa.com
Cindy Carr - SC - ccarr@awsusa.com
Lori Goepfrich - SC - lgoepfrich@awsusa.com
Mary Ellen Schreck - IC - mschreck@awsusa.com
Angie Jarvis - Director - ajarvis@awsusa.com
Tuesday, March 30, 2010
Friday, March 26, 2010
Reports and Data Entry
Reports ~ Please continue to send reports to the respective SC. Their emails are working and they will have access to them through 3/31. We will be sharing AWS staff email addresses next week so that you may send reports to them beginning 4/1. This is a time sensitive event as AWS staff will not have access to or check their AWS email until 4/1.
Data Entry ~ Due to the restructuring of Cluster CH, there will be some "down time" for data entry of authorizations. Today is the last day of entry by the Muncie SPOE office. CSC (CRO) will begin "splitting" the database over the weekend. It will take a few days to complete this process, however, we expect to be fully operational with the Cluster C database on 4/1. In the interim, IC/SC will continue to complete their meetings and paperwork. Items to be data entered are being held and will be processed ASAP. We will keep you posted on this process.
Please be patient as everyone works through the next few weeks of the contractor transition! We appreciate your understanding! Also, please let us know if you have any questions!
Data Entry ~ Due to the restructuring of Cluster CH, there will be some "down time" for data entry of authorizations. Today is the last day of entry by the Muncie SPOE office. CSC (CRO) will begin "splitting" the database over the weekend. It will take a few days to complete this process, however, we expect to be fully operational with the Cluster C database on 4/1. In the interim, IC/SC will continue to complete their meetings and paperwork. Items to be data entered are being held and will be processed ASAP. We will keep you posted on this process.
Please be patient as everyone works through the next few weeks of the contractor transition! We appreciate your understanding! Also, please let us know if you have any questions!
Friday, March 19, 2010
Q & A - SPOE Transition
We have had many questions this past week and want to provide everyone with the questions and answers! Please continue to email your questions to Elaine Armstrong or Angie Jarvis. Or you can post a comment/question here!
Q. When will the new contact information for the SPOE be published and sent to referrals sources?
A. Postcards with new contact info will be mailed to 300+ physicians in the cluster the week of 3/22. In addition, we are distributing post cards at the IPFW health fair this month to vendors/community partners and will be mailing them to other referral sources in the coming weeks.
Q. When will new emails/phone numbers for IC/SC be sent to providers/ED Team Scheduler?
A. We will be sharing all of our contact information on our blog so providers will have that access. We are also planning on communicating that information in a bulk email to providers. Families will be contacted with that information through their designated SC by April 10th.
Q. When will providers and families be given notification of new Intake and Service Coordinators?
A. Our intent is to not change the caseloads of the current staff that are continuing on after April 1st (please note that over half of the current staff is continuing). The remaining caseloads will be given to a “new” IC/SC, caseload for caseload. Families and providers will be notified by April 10th.
Q. Providers will be submitting quarterly progress reports at the time of transition. Where should they send reports if they are unsure of coordinators?
A. We will post directions on the blog a little closer to April 1st. Please help us communicate to providers to keep checking the blog for updated information.
Q. Will ED Team Scheduler be provided with a list of new IC for submission of evaluations completed during transition?
A. Yes, click here to see the staff roster: http://fsnei.blogspot.com/2010/03/staff-annoucement.html
Q. Will Achieva take referrals and forward them to AWS or will they be giving referral sources the new phone number and asking them to make another call?
A. Achieva will take all referrals through 3/31. On 4/1, they will have a recorded message that gives callers the new AWS SPOE's # to make referrals. They are maintaining a spreadsheet of referrals to track the process. This will be shared with AWS so that we can pick-up where they have left off.
Q. We have heard a variety of answers regarding intakes and the transition. Will everyone cease doing meetings effective March 15?
A. No, Achieva staff will continue with meetings (including intakes) through 3/31. We are in constant communication with the State and Achieva about this transition.
Q. We have heard that the SPOE will be on “shut down” the last week of March for the move…..true?
A. While there will obviously be "down time" to pack and prepare for the move/transition, the SPOE will not be "shut down".
Q. Will we have provider meetings?
A. Absolutely! Details to be shared at a later date.
Q. Will SPOE staff meet with ED Teams to review procedures?
A. Yes, we will be scheduling a date in the near future.
Q. When will the new contact information for the SPOE be published and sent to referrals sources?
A. Postcards with new contact info will be mailed to 300+ physicians in the cluster the week of 3/22. In addition, we are distributing post cards at the IPFW health fair this month to vendors/community partners and will be mailing them to other referral sources in the coming weeks.
Q. When will new emails/phone numbers for IC/SC be sent to providers/ED Team Scheduler?
A. We will be sharing all of our contact information on our blog so providers will have that access. We are also planning on communicating that information in a bulk email to providers. Families will be contacted with that information through their designated SC by April 10th.
Q. When will providers and families be given notification of new Intake and Service Coordinators?
A. Our intent is to not change the caseloads of the current staff that are continuing on after April 1st (please note that over half of the current staff is continuing). The remaining caseloads will be given to a “new” IC/SC, caseload for caseload. Families and providers will be notified by April 10th.
Q. Providers will be submitting quarterly progress reports at the time of transition. Where should they send reports if they are unsure of coordinators?
A. We will post directions on the blog a little closer to April 1st. Please help us communicate to providers to keep checking the blog for updated information.
Q. Will ED Team Scheduler be provided with a list of new IC for submission of evaluations completed during transition?
A. Yes, click here to see the staff roster: http://fsnei.blogspot.com/2010/03/staff-annoucement.html
Q. Will Achieva take referrals and forward them to AWS or will they be giving referral sources the new phone number and asking them to make another call?
A. Achieva will take all referrals through 3/31. On 4/1, they will have a recorded message that gives callers the new AWS SPOE's # to make referrals. They are maintaining a spreadsheet of referrals to track the process. This will be shared with AWS so that we can pick-up where they have left off.
Q. We have heard a variety of answers regarding intakes and the transition. Will everyone cease doing meetings effective March 15?
A. No, Achieva staff will continue with meetings (including intakes) through 3/31. We are in constant communication with the State and Achieva about this transition.
Q. We have heard that the SPOE will be on “shut down” the last week of March for the move…..true?
A. While there will obviously be "down time" to pack and prepare for the move/transition, the SPOE will not be "shut down".
Q. Will we have provider meetings?
A. Absolutely! Details to be shared at a later date.
Q. Will SPOE staff meet with ED Teams to review procedures?
A. Yes, we will be scheduling a date in the near future.
Wednesday, March 17, 2010
Staff Announcement
We are excited to announce the AWS SPOE/LPCC staff beginning April 1st!
Amanda Hinkle - AA
Amanda Merchant - SC
Angela Gehring - SC
Angie Jarvis - Director
Becky Pulling - SC
Brie Armstrong - AA
Brittni Tubbs - SC
Cindy Carr - SC
Clarissa Scheumann - SC
Jen Dembickie - SC
Katie Blosser - LPCC Coordinator
Kim James - IC
Lori Goepfrich - SC
Mary Ellen Schreck - IC
Oneida Rodriguez - AA
Patricia Gutierrez - SC
Rachel Wilson - SC
Shelly Stuckey - IC
Stephaine Haverstock - SC
Tywandaya Moore - SC
Contact information will be posted closer to 4/1!
Amanda Hinkle - AA
Amanda Merchant - SC
Angela Gehring - SC
Angie Jarvis - Director
Becky Pulling - SC
Brie Armstrong - AA
Brittni Tubbs - SC
Cindy Carr - SC
Clarissa Scheumann - SC
Jen Dembickie - SC
Katie Blosser - LPCC Coordinator
Kim James - IC
Lori Goepfrich - SC
Mary Ellen Schreck - IC
Oneida Rodriguez - AA
Patricia Gutierrez - SC
Rachel Wilson - SC
Shelly Stuckey - IC
Stephaine Haverstock - SC
Tywandaya Moore - SC
Contact information will be posted closer to 4/1!
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